Communication is pivotal to mobilising, motivating and managing your people and your customers.
Get it right and you win, take a wrong turn and the effort to get back on track is punishing. It can take a lifetime to build a reputation and you can lose it in an hour!
In this module participants will benefit from:
- An evaluation and assessment of all the communication channels in your business, your methods of communication and your communication resources.
- Resilience planning
- A detailed exploration of crisis and issue management.
- An interactive crisis management exercise whereby you and your peers will live and breathe a crisis situation, learning by doing.