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Communications & Crisis/Issues Management

Communication is pivotal to mobilising, motivating and managing your people and your customers.

Get it right and you win, take a wrong turn and the effort to get back on track is punishing. It can take a lifetime to build a reputation and you can lose it in an hour!

In this module participants will benefit from:

  • An evaluation and assessment of all the communication channels in your business, your methods of communication and your communication resources.
  • Resilience planning
  • A detailed exploration of crisis and issue management.
  • An interactive crisis management exercise whereby you and your peers will live and breathe a crisis situation, learning by doing.